Delivery Policy

Delivery Policy

We aim to process and dispatch all orders promptly to ensure timely delivery. Please read the following information regarding our delivery process.

Order Processing

• Orders are usually processed within 1–3 working days after payment is confirmed.

• You will receive a confirmation email once your order has been dispatched.

Delivery Time

• Standard delivery within the UK typically takes 3–7 working days.

• Delivery times may vary depending on your location and carrier schedules.

• International delivery times depend on customs processing and shipping provider timelines.

Shipping Costs

• Shipping costs are calculated at checkout based on order weight, size, and destination.

• Any applicable VAT or import duties for international shipments are the responsibility of the customer.

Tracking Your Order

• A tracking number will be provided for all dispatched orders where available.

• You can use this number to monitor the progress of your delivery.

Delivery Issues

• If your order is delayed, lost, or damaged during transit, please contact our support team immediately.

• We are not responsible for delays caused by the carrier, customs, or incorrect shipping information provided by the customer.

Incorrect or Incomplete Addresses

• Please ensure your shipping address is complete and accurate.

• Additional charges may apply for redelivery or reshipment due to incorrect or incomplete addresses.

Signature Requirement

• Certain orders may require a signature upon delivery for security purposes.

• If no one is available to sign, the carrier may leave a card with instructions for collection or redelivery.