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Overview

Our refund and returns policy is valid for 30 days from the date of purchase. If more than 30 days have passed, we are unable to offer a full refund or exchange.

To qualify for a return, items must be unused, in the same condition as received, and returned in their original packaging.

Certain products are not eligible for return. These include perishable goods such as food, flowers, newspapers, or magazines. We also do not accept returns for intimate or sanitary items, hazardous materials, or flammable liquids or gases.

Additional non returnable items include:

  • Gift cards

  • Downloadable software products

  • Selected health and personal care items

To complete a return request, a valid receipt or proof of purchase is required. Please do not return products directly to the manufacturer.

Partial refunds may be granted in specific situations, including:

  • Books showing clear signs of use

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

  • Items not in original condition, damaged, or missing parts due to reasons not caused by our error

  • Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email to confirm whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will be applied to your original method of payment within a reasonable timeframe. Processing times may vary depending on your payment provider.

Partial refunds may be issued where applicable, including but not limited to items that show signs of use, items not returned in original condition, or returns received outside the approved return window.

If your refund is rejected, you will be informed of the reason and the item may be returned to you at your expense.

Shipping costs are non refundable unless the return is due to an error on our part or a faulty product.

If you have not received your refund after approval, please check with your bank or payment provider, as processing times can vary. If the issue persists, contact our support team for further assistance.

Late or missing Refunds

If you have not received your refund after it has been approved, please follow the steps below:

First, check your bank account or payment method again, as refunds may take several working days to appear.

Next, contact your credit card provider or bank. Refund processing times can vary and may take additional time before the credit is officially posted.

If you have completed these steps and still have not received your refund, please contact our support team with your order number and proof of return. We will review the issue and assist you further.

Please note that we are not responsible for delays caused by banks, card issuers, or payment providers.

Sale items

Only regular priced items are eligible for a refund. Sale or discounted items are non refundable unless the product is faulty or incorrect.

If a refund is approved for an eligible sale item due to an error on our part, the refund will be processed according to our standard refund procedure.

Please review product details carefully before purchasing sale items, as all sale purchases are considered final.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to request an exchange, please contact our support team within 30 days of delivery with your order number and clear details of the issue.

Approved exchanges will be processed once the original item has been returned and inspected. Replacement items are subject to availability.

Customers are responsible for return shipping costs unless the exchange is due to our error. Shipping costs are non refundable.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned item once the return is approved.

If the item was not marked as a gift or was shipped to the gift giver, any approved refund will be issued to the original purchaser using the original payment method.

Gift credits are non transferable and cannot be exchanged for cash.

Shipping Returns

To return your product, please contact our support team for return instructions before sending any items back.

Customers are responsible for paying return shipping costs unless the return is due to an error on our part, such as receiving an incorrect or defective item. Return shipping costs are non refundable.

If you are returning higher value items, we recommend using a tracked shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

Please ensure all returned items are securely packaged to avoid damage during transit.

Need help?

If you have any questions about our refund, return, or exchange policy, please contact our support team before sending any items back.

We are happy to assist with order queries, return requests, and general support related to your purchase. Please include your order number in all communications so we can assist you quickly.

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